ORDER INSURANCE - SUBMIT A CLAIM
Order Insurance gives you added protection when something doesn’t go as planned. If your order is lost, damaged, or otherwise impacted during delivery or you receive a defective product, submit a claim with the requested documentation and the CHD support team will review to help find a solution. Please allow 5-7 business days for claim resolutions.
Get a resolution for your order
We're sorry to hear you have a problem with your order. Let's get it resolved.
HOW IT WORKS
1. SOMETHING WENT WRONG?
If your package experiences an issue during delivery or a product is defective upon arrival, start a claim through our Order Insurance claim form.
Claims must be submitted within 60 days of your order date.
2. SUBMIT YOUR CLAI
Select the item(s) associated with your claim and tell us what happened!
For product-related complaints or defects, clear photos and/or video showing the issue and the condition of the product are required. Providing complete documentation helps our team review your claim as quickly as possible.
Additional information or documentation may be requested during the review process.
For claims related to delayed or incomplete deliveries, please allow USPS at least ten (10) days from the shipment date before submitting a claim. While all packages are shipped via Priority Mail, occasional carrier delays may occur, particularly during holidays, severe weather, or other service disruptions.
3. WE'LL REVIEW IT
Once submitted, our team will review your claim and the information provided.
Please allow 5–7 business days for claim processing. Incomplete claims or claims requiring additional information may take longer to review.
4. CLAIM RESOLUTION
If your claim is approved, the available resolution will depend on the circumstances of the claim. You may be eligible for:
Refund • Store Credit • Replacement Item
Approval of a claim does not guarantee a specific resolution. Available resolutions are determined based on the order, product, and nature of the issue.
BEFORE YOU SUBMIT
To help avoid delays, please make sure:
- Your claim is submitted within 60 days of the order date
- You provide accurate order and item information
- Photos and/or video are included for product complaints or defects
- Any requested supporting information clearly shows the reported issue
- You submit only one claim per item ordered
Once a claim has been submitted for an item, an additional claim cannot be submitted for that same item.
IMPORTANT TO KNOW
Order Insurance applies only to eligible issues covered under the Order Insurance program. Claims are subject to review and approval, and submitting a claim does not automatically guarantee reimbursement or replacement.
Please keep the affected product, its original packaging, and any relevant shipping materials until your claim has been fully reviewed. Do not discard the product or packaging while your claim is pending, as additional photos, video, or information may be requested.
Providing incomplete, inaccurate, or insufficient documentation may delay the review of your claim or affect eligibility for coverage.