At Clubhouse Drops, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help with our return policy.
1. Returns
You have 30 days from the date of delivery to request a return. To be eligible for a return, the item must be:
- Unworn, unwashed, and in the same condition that you received it
- In its original packaging with all tags attached
To initiate a return, please contact us at support@clubhousedrops.com with your order number and details of the item(s) you wish to return.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Discounted or clearance items
- Customized or personalized orders
- Items marked as “final sale”
3. Refunds
Once we receive and inspect your return, we will notify you via email. If your return is approved, a refund will be issued to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable, and any original shipping fees will be deducted from your refund.
4. Exchanges
We do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order for the desired product.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order at support@clubhousedrops.com with photos and a description of the issue. We will gladly replace or refund your item.
6. Return Shipping
You are responsible for paying for your own return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
7. Processing Time
Please allow 5-7 business days for us to process your return once it is received. You will receive an email notification once your refund has been processed.
8. Contact Us
If you have any questions about our return policy or need assistance, please contact us at:
Clubhouse Drops
Email: support@clubhousedrops.com
Address:14622 Ventura Blvd Ste 102 #2417, Sherman Oaks, CA 91403